The MAHB Host Culture
This on-boarding course introduces the Host Culture to MAHB staff.
Learners will be introduced to the Operational Excellence & Guest Experience (OEGX) unit and its airports' environment, as well as the interaction points with guests, and the behaviours & expectations that are required of OEGX staff.
Course Content
Introduction: Operational Excellence & Guest Experience (OEGX)
Module 1: IQ, EQ, SQ In Hospitality Mindset
Module 2: Guest Personas & Interaction Points With Airport Frontliners
Module 3: The Caring Host 5 Personality Traits - AIEReEn
Module 4: The Courtesy Compass
About Instructor
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Course Includes
- 22 Lessons
- 5 Topics
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